Upon receiving your item, please inspect the item(s) and the surroundings is in good condition. If yes, you will be require to sign off the Delivery Order to acknowledge your good acceptance. Once Delivery Order is signed with no discrepancies, it is deemed that the order is accepted by customer in good condition.
If you identify any imperfection, please inform our delivery team to indicate in our remarks column in the Delivery Order form before signing off. Kindly email us firstname.lastname@example.org with photos of the defective item(s) to facilitate our investigation. It normally takes 3 working days for us to accommodate the issue. In the event an exchange cannot be made, we reserves the rights to offer a substitute or refund. All replacement of item(s) will be made depends on the availability.
In-stock items normally ship within 5 days after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.