Delivery Timing
On the product page for each item, you will see a delivery lead time estimate with items categorized into Quick Ship Furniture, Standard Furniture and Special Order Furniture.
• Quick Ship Furniture (5 – 14 business days): Items marked as Quick Ship arrive within 5 – 14 business days, depending on availability.
• Standard Furniture (7 – 21 business days): Items marked as Normal arrive within 7 – 21 business days, depending on availability.
• Special Order Furniture (30 – 60 business days): Special made-to-order items will usually ship from our distribution centre within 30 – 60 business days.
Delivery Service And Timeslots
Our customer service will call or email to arrange a delivery date and confirm an appointment time frame (typically a 2 to 4 hour window for delivery. Standard delivery windows between 10am to 6pm, Monday through Saturday (except Public Holiday) prior to the agreed delivery time with you.
On the day of delivery, you will get a notification via SMS text message/WhatsApp (to the phone number you gave with your order) and email.
• For small parcel items e.g. Lighting, Cushion, Rugs, Homeware, which are typical in small packaging sizes, we dispatch these orders via courier service to our logistic partners to process the delivery.
• For orders like furniture, they are delivered by our in-home delivery team or our logistic partners on a pre-scheduled date. Deliveries will be made in the room of your choice. We will assemble the items and packaging will be removed upon your request.
Free Delivery
Free delivery can be applied to orders that meet the set minimum amount required excluding discounted and sale products. For orders above RM 500, delivery will be free for areas located in Johor Bahru, Johor, Malaysia.
However, we do “Free Shipping Promo” occasionally to reward our valued customers. Do sign up for our newsletter to get the first hand news and promotions.
Delivery Service
Our delivery charges are intended to cover the processing of your order, handling and packing the products, and finally delivering them to you. All of our delivery charges include installation unless stated otherwise under the product page assembly service column.
Please refer to the final "check out" page to understand the shipping rates by areas.
However, international orders are welcome. Please contact us or email us hupleehome@gmail.com for more information and arrangement.We currently deliver within West Malaysia and Singapore only.
Upon Delivery
Upon receiving your item, please inspect the item(s) and the surroundings is in good condition. If yes, you will be require to sign off the Delivery Order to acknowledge your good acceptance. Once Delivery Order is signed with no discrepancies, it is deemed that the order is accepted by customer in good condition.
If you identify any imperfection, please inform our delivery team to indicate in our remarks column in the Delivery Order form before signing off. Kindly email us hupleehome@gmail.com with photos of the defective item(s) to facilitate our investigation. It normally takes 3 working days for us to accommodate the issue. In the event an exchange cannot be made, we reserves the rights to offer a substitute or refund. All replacement of item(s) will be made depends on the availability.